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Amies Innovation Customer Satisfaction Survey
admin
2021-02-22T14:04:55+00:00
Amies Innovation
Customer Satisfaction Survey 2021
Name
*
First
Last
Company
*
1. How long have you used our products/services?
Please select from the following: -
*
Less than 1 year
1 - 5 years
Over 5 years
2. How satisfied are you with the following characteristics of our product/service?
Quality
*
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
Purchase experience
*
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
Price
*
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
First use experience (if applicable)
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
After purchase service
*
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
3. How likely are you to recommend our services to a friend or colleague?
Please choose from one of the following options: -
*
Very likely
Somewhat likely
Neither likely nor unlikely
Somewhat unlikely
Very unlikely
4. Do you have a preferred supplier list?
Please select 'Yes' or 'No'
*
Yes
No
5. If yes, are we on that list?
Yes
No
6. Please rate your level of satisfaction with our sales/order system in the following areas: -
Responsiveness
*
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
Professionalism
*
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
Understanding of my needs
*
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
7. Based upon your overall experience, please rate your satisfaction with our customer service in the following areas: -
Issue resolution
*
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
Promptness of answering phone
*
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
Promptness of answering email contact
*
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
Quality of advice
*
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
Additional Comments
Please add any additional comments that you feel would help improve our service
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